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Communicating With Customers (video)
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Telly Award Winner
An Entry-Level Guide
On a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid".
Viewers will learn:
- The importance of making a connection with customers.
- The value of listening and taking a real interest in customers.
- How tone of voice and body language influence job performance.
- How to avoid making negative comments about customers on the job.
- A five step process to use with angry customers.
- How to handle mis-communication phrase helpful responses.
Runtime: 15 minutes
Copyright 2005 Learning Seed
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| | DVD | | SKU: | LS-1287-05-DVD | | Description: | ISBN: 0-917159-13-6
 | | Weight: | 1 lbs. | | Price: | $99.00 | |
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Communicating With Tact, Candor & Credibility
(video): This engaging program shows you how to connect with co-workers, team members and supervisors and gives you a four-step method to present your point of view with tact and diplomacy.
Telly Award Winner and recommended by Video Librarian and School Library Journal
This program demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander.
Communicating With Tact, Candor & Credibility covers topics including: rephrasing: making “talking points” tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled corporate speak.
This engaging program shows you how to connect with co-workers, team members and supervisors and gives you a four-step method to present your point of view with tact and diplomacy. Learn how to say “no” to the boss while minimizing conflict, maintain your composure with the coworker who’s “in your face” and use “prompt and paraphrase” when the boss issues a vague angry criticism.
Runtime: 19 minutes
Copyright 2008 Learning Seed
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The Art Of Listening
(video): Teach the seven laws of
better listening!
A coffee shop provides the setting
for two college students to watch
and discuss their
video class
project on the on
the most basic of
skills, listening.
TELLY AWARD WINNER
Teach the seven laws of
better listening!
A coffee shop provides the setting
for two college students to watch
and discuss their
video class
project on the on
the most basic of
skills, listening.
We spend more
time listening
than any activity
except breathing,
yet we listen at
only a fraction of
our potential.
Art of Listening
teaches practical
techniques to
use immediately.
It presents listening as a skill your
students can learn, practice,
and perfect.
This engaging program uses home
and workplace situations to teach
seven “Laws of Good Listening.”
The program illustrates the
surprising value of attentive silence,
the need to find something of
interest in the person speaking, and
the importance of staying out of the
speaker’s way.
The techniques suggest how and
when to take notes, the role of body
language in listening, and the need
to “listen between the words” for
feelings.
The program explores how people
use different “filtering systems” to
give the same message completely
different meanings. Each “law” is a
key toward improved listening and
communication.
Runtime: 25 minutes
Copyright 2007 Learning Seed
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