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Communicating With Customers (video): On a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid".
Telly Award Winner
An Entry-Level Guide
On a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid".
Viewers will learn:
- The importance of making a connection with customers.
- The value of listening and taking a real interest in customers.
- How tone of voice and body language influence job performance.
- How to avoid making negative comments about customers on the job.
- A five step process to use with angry customers.
- How to handle mis-communication phrase helpful responses.
Runtime: 15 minutes
Copyright 2005 Learning Seed
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Communicating With Tact, Candor & Credibility
(video): This engaging program shows you how to connect with co-workers, team members and supervisors and gives you a four-step method to present your point of view with tact and diplomacy.
Telly Award Winner and recommended by Video Librarian and School Library Journal
This program demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander.
Communicating With Tact, Candor & Credibility covers topics including: rephrasing: making “talking points” tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled corporate speak.
This engaging program shows you how to connect with co-workers, team members and supervisors and gives you a four-step method to present your point of view with tact and diplomacy. Learn how to say “no” to the boss while minimizing conflict, maintain your composure with the coworker who’s “in your face” and use “prompt and paraphrase” when the boss issues a vague angry criticism.
Runtime: 19 minutes
Copyright 2008 Learning Seed
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Communication And Professional Growth: Learning to successfully communicate with students, parents, and colleagues is absolutely crucial for anyone who wishes to prosper as a teacher.
Save when you order the Succeeding As A Teacher (video set) Series!
Learning to successfully communicate with students, parents, and colleagues is absolutely crucial for anyone who wishes to prosper as a teacher. This program, designed for and by teachers with this key issue in mind, is useful for any instructor seeking to build his or her communication skills.
Viewers learn how to establish good relationships with their students by getting to know them, and creating a climate of mutual respect. Important techniques are demonstrated: how a teacher can set and convey expectations clearly, and how to use praise sincerely.
This program illustrates valuable tips on communicating productively with parents – such as involving them in the classroom; effectively using newsletters, e-mail, and phone calls; conducting parent-teacher conferences; and informing parents of their children’s achievements. The importance of communication with fellow staff members is also highlighted. See how a good attitude, acceptance of shared responsibility, and consistent attendance at meetings demonstrates professionalism to peers and supervisors.
Runtime: 29 minutes
Copyright 2006 Magna Systems
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Communication in a Wired World: Be Smart, Be Safe: Explore skills for communicating smartly via email, social networking sites, and other digital technologies.
Davey Award Winner
Online and mobile technologies profoundly influence how we read and write, learn and work. Online behavior follows us all through our schooling and careers. Explore skills for communicating smartly via email, social networking sites, and other digital technologies; how multitasking affects learning and work; and how online posts can become skeletons in a digital closet causing school expulsions, destroying college admissions, and blowing job offers. Discover how to protect your privacy, reputation, and personal information.
Runtime: 20 minutes
Copyright 2009 Learning Seed
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Gender & Communication: Styles & Stereotypes: This program investigates how communication styles fall onto a continuum of what society deems as masculine and feminine and what it means to deviate from the norm?
Telly Award Winner
The moment someone declares, “It’s a boy!” or “It’s a girl!” the biological make up of that child isn’t the only thing established - a process of gendering begins and continues throughout that person’s life.
One aspect of that process is how we learn to communicate. Based on the premise that males and females learn different ways to relate, this program investigates how communication styles fall onto a continuum of what society deems as masculine and feminine and what it means to deviate from the norm.
Running time: 21 minutes
Copyright 2009 Learning Seed
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