Show your students how to handle the heat of conflict and cope with verbal attacks. Educational consultant Barbara Schweitert teaches a small group of students four ways to handle criticism. The students try the techniques in role playing and discuss vignettes that show conflict with peers, parents, and supervisors.

Four ways to handle criticism are taught:

• Sponging
• Prompt and Paraphrase
• Instant Replay
• The Five Part Confront


All four techniques are designed to prevent criticism and confrontation from degenerating into a verbal boxing match.

26 minutes.

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